Customer Complaint Resolution Policy
Allez (Moris) Travel Ltd
Unit 1 Jaufeerally Complex
Mont Choisy, Mauritius
Email: roxanne@allezmoristravel.com
Tel: +230 5 721 8070
1. Commitment to Customer Satisfaction
Allez (Moris) Travel Ltd is committed to providing high-quality tourism services and ensuring a positive experience for all customers. If a customer is dissatisfied with any aspect of their booking or service, they are encouraged to contact us directly so that the issue can be investigated and resolved promptly.
2. How to Submit a Complaint
Customers may submit complaints through the following channels:
- Email: roxanne@allezmoristravel.com
- Telephone: +230 5 721 8070
Complaints should include the customer name, booking reference number, description of the issue, and any supporting information where available.
3. Complaint Review Process
Once a complaint is received, Allez (Moris) Travel Ltd will acknowledge the complaint within a reasonable timeframe, review the booking details, communicate with the relevant supplier if applicable, and provide a response or proposed resolution.
4. Resolution Options
Depending on the circumstances of the complaint, resolutions may include clarification of booking terms, partial refunds where appropriate, rescheduling of activities, or coordination with the supplier to address the issue.
5. Chargeback Prevention
Customers are encouraged to contact Allez (Moris) Travel Ltd directly to resolve any concerns before initiating a payment dispute with their bank. Most issues can be resolved quickly through direct communication.
6. Record Keeping
Allez (Moris) Travel Ltd maintains records of customer complaints and their resolutions to support transparency, service improvement, and proper dispute handling.
7. Governing Law
This Customer Complaint Resolution Policy shall be governed by the laws of the Republic of Mauritius, and any disputes shall be subject to the jurisdiction of Mauritian courts.